138 Enterprise Email | Traditional Chinese AI Digital Asset Independent Website Case Study
Based on a unified AI enterprise knowledge base, a Traditional Chinese digital asset independent website was built for 138 Enterprise Email, continuously accumulating content on global communications, email security, FAQs, and professional knowledge.
Specifications
- Industry
- Enterprise Email / SaaS / Enterprise Services / IT Communications
- Brand
- 138 Enterprise Email
- Site Language
- Traditional Chinese
- Project Type
- AI Digital Asset Independent Website
- Content Model
- AI Enterprise Knowledge Base Driven / Traditional Chinese Localized Generation
- Content Built
- Products / Global Communications / Email Security / FAQ / Help Center / Enterprise Email Academy / Case Studies
- Operational Status
- Continuously Operating
Project Background
138 Enterprise Email provides enterprise users with email communication, account management, security protection, global communication, and multi-terminal usage services based on custom domains.
In the process of building multilingual digital assets, Traditional Chinese is not just "converting simplified characters to traditional characters."
Different Traditional Chinese users may have differences in terminology usage, content reading habits, ways of expressing questions, and information acquisition paths.
Therefore, based on a unified AI enterprise knowledge base, this project builds a separate Traditional Chinese digital asset independent website for 138 Enterprise Email.
The goal is not to add a simple language-switching version, but to establish a Traditional Chinese enterprise email content system capable of long-term independent operation.
Not a simple "simplified to traditional conversion"
A common practice for conventional Traditional Chinese websites is to complete the Simplified Chinese website first, and then directly convert the text to Traditional Chinese through a program.
Although this method is fast to build, it is essentially still the same content.
The 138 Enterprise Email Traditional Chinese site adopts a different approach.
Enterprise product materials, email technology, security mechanisms, service rules, customer cases, and other content first enter the unified AI enterprise knowledge base.
Afterwards, based on the content direction of the Traditional Chinese site itself, AI reorganizes product expressions, FAQs, professional articles, and help content.
Therefore, the entire logic is:
Sharing enterprise knowledge, rather than sharing the same article.
Establishing core understanding of Traditional Chinese enterprise email
The homepage of the Traditional Chinese site still revolves around:
Enterprise email and global email communications services based on custom domains
Establishing core product understanding.
Enterprise email is not a substitute for ordinary personal email, but an enterprise service that allows businesses to use their custom domains to establish a unified email identity and manage accounts, security, permissions, and daily communications.
The website further revolves around:
- Enterprise custom domain email
- Global email communications
- Email security
- Multi-terminal usage
- Email migration
- Account management
- Service and technical support
Gradually building a complete enterprise email knowledge system.
Transforming "Where there is a network, there is connectivity" into practical usage scenarios
The Traditional Chinese site homepage achieves this through:
"Where there is a network, there is connectivity"
Conveying the usage scenarios of the enterprise email across different regions and devices.
Enterprise employees may handle emails in the office, on the go, overseas, or on different devices.
Therefore, the website not only introduces email features but can also further focus on:
- Webmail
- Mobile usage
- PC client
- Outlook
- Third-party email clients
- Multi-device synchronization
- Overseas access
To establish relevant knowledge content.
Allowing customers to understand the product from practical work scenarios, rather than just reading technical specifications.
Unified product facts, independently built language content
Different language sites share the same enterprise's authentic product facts.
For example:
- SMTP / POP / IMAP
- SPF / DKIM / DMARC
- Login security
- Spam and virus email handling
- Phishing email identification
- Multi-device compatibility
- Email migration
All this knowledge comes from a unified AI enterprise knowledge base.
However, in the Traditional Chinese site, product descriptions, FAQs, and articles do not need to copy the Simplified Chinese content verbatim, but are reorganized according to the language habits of Traditional Chinese users.
This ensures consistent product information while preventing the website from becoming a mechanical language translation.
Independent generation of Traditional Chinese FAQ
The Traditional Chinese site FAQ can be built independently based on actual user needs, for example:
- Can enterprises use their own domain names to set up email?
- Can Outlook be used with enterprise email?
- What are the respective functions of SPF, DKIM, and DMARC?
- How to reduce the risk of spoofed emails?
- How should enterprise email accounts be handled after an employee leaves?
- How to migrate historical emails when changing enterprise email providers?
- How should multi-department enterprises manage email accounts?
- What should be noted when using enterprise email overseas?
These questions are not required to correspond item by item with the Simplified Chinese site.
As the website continues to operate, the Traditional Chinese site can develop its own FAQ scale and content structure.
Enterprise Email Academy continuously accumulates professional knowledge
The Traditional Chinese site not only serves as a product showcase but can also continuously build the Enterprise Email Academy.
Centered around:
- Enterprise email basics
- Domain email configuration
- Global email communications
- Email security
- Anti-phishing and spoofed emails
- Email migration
- Account management
- Multi-device usage
- Enterprise email management specifications
Continuously generate professional Traditional Chinese content.
In this way, the website gradually upgrades from a simple product official site to an enterprise email professional knowledge platform.
Translating technical capabilities into questions customers can understand
Enterprise email involves a large number of professional technical concepts.
If only listing:
SPF, DKIM, DMARC, SMTP, IMAP
It is difficult for ordinary enterprise customers to directly understand their business value.
Therefore, the website reorganizes the content to transform this technical knowledge into:
How can an enterprise prove that an email was indeed sent from its own domain?
Why do finance and procurement personnel need to pay special attention to spoofed emails?
Why does an enterprise email need an independent security verification mechanism?
In this way, technical capabilities are connected with real enterprise usage scenarios.
The Help Center handles practical operational issues
The Traditional Chinese site can also accumulate practical issues in the daily use of enterprise email through the Help Center.
For example:
- How to activate enterprise email
- How to configure domain DNS
- How to set up Outlook
- How to use enterprise email on mobile phones
- How to change the password
- How to troubleshoot sending and receiving exceptions
- What to prepare before email migration
These questions, which originally required repeated answers from customer service, can gradually be accumulated into digital content owned by the enterprise for the long term.
One knowledge base, multiple language sites growing independently
The Traditional Chinese site shares the same AI enterprise knowledge base with the Simplified Chinese, English, Vietnamese, and other sites.
What is unified:
Enterprise facts, product facts, technical facts, and service capabilities.
What is independent:
Language expression, FAQs, article topics, help content, and long-term operational strategies.
Overall formation:
Real enterprise data
↓
AI enterprise knowledge base
↓
Traditional Chinese Content Strategy
↓
AI Localized Generation
↓
Traditional Chinese Digital Asset Independent Website
Therefore, the Traditional Chinese site is not an appendage of the Simplified Chinese site, but an independent node in the enterprise's global multilingual digital asset system.
Project Value
Through the construction of the Traditional Chinese AI digital asset site, 138 Enterprise Email further transforms product, email security, global communications, and enterprise service knowledge into Traditional Chinese digital content.
Relying on the unified AI enterprise knowledge base, the website can subsequently continue to expand FAQs, the Enterprise Email Academy, help content, and professional articles.
What the enterprise ultimately gets is not:
"A Traditional Chinese language switch added to the Simplified Chinese website."
Instead:
A Traditional Chinese enterprise email digital asset site that can grow independently and continuously.
Allowing the same set of enterprise knowledge to be continuously accumulated in a way that is more suitable for users of different languages.